Privacy policy

Last updated: July 2026

AMC Technology Kuwait respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit amctechnologykw.com, create an account, contact us, or place an order.

1. Business Information

AMC Technology Kuwait

Business Address:
Store 1, Lulua Complex Basement
Ibn Khaldoun Street
Hawally, Kuwait

Commercial License No.: 2013/467

Email:
sales@amctechnologykw.com

Phone / WhatsApp:
+965 60626453

Website:
https://amctechnologykw.com

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and transaction details
• Product enquiries and customer-support messages
• Account login and profile information
• IP address
• Browser, device, and operating-system information
• Website activity, page views, clicks, and shopping-cart activity
• Cookie and analytics information
• Fraud-prevention and security information
• Payment-status information provided by our payment providers

Payment card details are processed by authorised payment providers. AMC Technology Kuwait does not normally receive or store complete card numbers, PINs, passwords, or one-time verification codes.

3. How We Collect Information

We may collect information:

• Directly from you when you place an order, create an account, subscribe, contact us, or request support
• Automatically through cookies, pixels, analytics, and similar technologies
• From Shopify and applications used to operate the store
• From payment, delivery, fraud-prevention, marketing, and customer-support providers
• From publicly available or legally permitted sources where necessary to prevent fraud or protect the business

4. How We Use Personal Information

We may use personal information to:

• Process, confirm, fulfil, and deliver orders
• Process payments and refunds
• Communicate about orders, delivery, returns, warranties, and customer support
• Maintain customer accounts
• Provide product information and technical assistance
• Prevent fraud, abuse, and unauthorised transactions
• Improve website functionality, product selection, and customer experience
• Analyse website traffic and store performance
• Personalise content and advertising where permitted
• Send marketing messages where the customer has subscribed or where otherwise permitted
• Comply with legal, accounting, regulatory, and tax obligations
• Protect our rights, customers, systems, and business operations

5. Shopify and Store Technology

Our online store is hosted and operated using Shopify.

Shopify may process personal information on our behalf to provide store hosting, checkout, account, analytics, security, and other ecommerce services.

Installed Shopify applications may also process limited personal information where necessary to provide their functions. We review app access and permissions through Shopify administration settings.

6. Payment Processing

Payments are processed through approved third-party payment providers.

Depending on the payment method, these providers may collect and process:

• Card or bank information
• Payment-authorisation details
• Transaction identifiers
• Fraud-prevention information
• Billing and identity-verification information

Their handling of personal information is also governed by their own privacy and security terms.

We do not ask customers to send card numbers, PINs, passwords, or OTP codes through email, WhatsApp, or social media.

7. Delivery and Fulfilment Providers

We may share the information necessary to complete delivery with courier, shipping, fulfilment, or logistics providers.

This may include:

• Customer name
• Delivery address
• Phone number
• Order reference
• Delivery instructions
• Cash-on-delivery amount, where applicable

Delivery providers should use this information only for delivery and related operational purposes.

8. Analytics, Advertising, and Merchant Services

We may use analytics, advertising, and product-listing services, including services provided by Google, Shopify, or other platforms.

These services may process information such as:

• Device and browser information
• IP address
• Cookie identifiers
• Website visits and interactions
• Product views
• Cart activity
• Purchases and conversion information

This information may be used to measure website performance, prevent fraud, display product listings, assess advertising effectiveness, and personalise advertising where permitted.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes including:

• Operating the shopping cart and checkout
• Remembering customer preferences
• Keeping accounts secure
• Measuring traffic and website performance
• Understanding how customers use the store
• Supporting advertising and marketing
• Detecting fraud and abuse

Customers may control cookies through browser settings and any cookie-preference tools made available on the website.

Disabling certain cookies may affect website, cart, account, or checkout functionality.

10. Marketing Communications

We may send promotional emails or messages only where customers have subscribed, consented, or where otherwise permitted.

Customers may unsubscribe by:

• Using the unsubscribe link in an email
• Replying to a marketing message where applicable
• Contacting sales@amctechnologykw.com

Service messages about orders, payments, delivery, returns, or security are not promotional messages and may still be sent when necessary.

11. Sharing Personal Information

We do not sell or rent personal information.

We may disclose information to service providers where reasonably necessary, including:

• Shopify and ecommerce technology providers
• Payment processors
• Courier and delivery companies
• Fraud-prevention and security providers
• Website hosting and technical-support providers
• Analytics and advertising providers
• Email, SMS, or customer-support providers
• Accountants, legal advisers, auditors, or insurers
• Government, regulatory, judicial, or law-enforcement authorities where legally required

We may also disclose information where necessary to protect customers, prevent fraud, enforce our terms, or respond to lawful requests.

12. International Processing

Some technology, payment, analytics, or service providers may process or store personal information outside Kuwait.

Where this occurs, we take reasonable steps to use reputable providers and appropriate contractual, organisational, or technical safeguards.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and supporting orders
• Managing returns, refunds, and warranties
• Maintaining accounting and transaction records
• Preventing fraud
• Resolving disputes
• Meeting legal or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

14. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include secure hosting, encrypted website connections, restricted account access, password controls, and trusted payment providers.

No online system can be guaranteed to be completely secure. Customers should protect their account credentials and notify us of suspected unauthorised activity.

15. Customer Rights and Requests

Subject to applicable law and verification of identity, customers may ask us to:

• Confirm whether we hold their personal information
• Provide access to information we hold
• Correct inaccurate or incomplete information
• Delete information where legally permitted
• Withdraw marketing consent
• Object to or restrict certain processing where applicable
• Ask questions or submit a complaint about our privacy practices

Some information may need to be retained for completed transactions, accounting, fraud prevention, disputes, warranties, or legal obligations.

To submit a request, contact:

sales@amctechnologykw.com

We may request reasonable information to verify the identity of the person making the request.

16. Children’s Information

Our website is intended for customers who are legally able to make purchases.

We do not knowingly collect personal information from children without appropriate permission. If a parent or guardian believes that a child has provided personal information improperly, they may contact us.

17. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

We are not responsible for the privacy practices or content of independent third parties. Customers should review the privacy policies of those services.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Business operations
• Shopify or installed applications
• Payment or delivery providers
• Analytics or advertising tools
• Applicable legal or regulatory requirements

The updated policy will be published on this page with a revised “Last updated” date.

19. Contact Us

For privacy questions, requests, or complaints, contact: